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McAfee Troubleshooting

Choose a category:

Uninstalling
Symantec
Installation
Problems
Updates problems

 



Downloading Problems

If you experience a problem with downloading the installation file, disable your firewall and try again. If you know how to manage your firewall, you can only open ssl and TCP port 444.

Downloading problems may be caused because your browser is not configured to use a transparent proxy. For instructions on configuring a transparent proxy see Proxies in Huji




Installation Problems

All Systems
Dell computers
Windows 98


All Systems

Preexisting Viruses

Failure to install could come from preexisting viruses on the computer. If you are unable to install follow our

instructions on cleaning an infected computer.



IBM & HP Laptops

Pre-Installation Instructions for IBM and HP Laptops running XP -- Update DLA and RecordNow drivers

On IBM Thinkpads and Hewlett-Packard laptops running Windows XP, a conflict exists between VirusScan Enterprise 8.0i and two system files. This conflict causes a crash during installation of VirusScan 8.0i. For this reason, before installing VirusScan, you need to update your existing Drive Letter Access (DLA) and RecordNow drivers, as described below:

  1. Download local versions of DLA and RecordNow software (for more updated software follow links in McAfee's site):

    IBM Thinkpads
    IBM's support page for this issue

    • Download IBM DLA update: dla52u.exe and save it to your Desktop.
    • Download IBM RecordNow update: rn732.exe and save it to your Desktop.

    Hewlett-Packard

    • Download HP DLA update: DLA359.exe and save the file to your Desktop.
    • Download HP RecordNow update: rn456u.exe and save the file to your Desktop.

  2. Run the installer for the DLA update, then reboot. If a message states that your DLA version is already up to date, you can skip this step.

  3. After the reboot, run the installer for the RecordNow update, then reboot again. If a message states that your RecordNow version is already up to date, you can skip this step.

  4. Continue the McAfee installation: Installation Instructions

  5. If you've installed McAfee prior to updated the mentioned drivers, refer to your Dept. local supporter, or to one of the support centers.

Full description and advanced support: full article


Dell Computers

Starting the McAfee McShield service crashes explorer.exe, freezing the computer.

Follow the instructions:

Step 1
 Please select an option:
    Safe Mode
    Safe Mode with Networking
    Safe Mode with Command Prompt
    Enable Boot Logging
    Enable VGA Mode
    Last Known Good Configuration
    Debugging Mode
    Disable automatic restart on system failure
    Start Windows Normally
    Reboot
Use the up and down arrow keys to move the highlight to your choice.

Start your computer in Safe-Mode:

  • Start up the computer and immediately press F8 on your keyboard.

  • Choose the safe mode option

Step 2
  • In the start  menu choose Run, type msconfig and press OK

Step 3
Click the Services tab and uncheck the following items:
  • Mcafee Framework Services
  • Network Associates McAhield
  • Network Associates Task Manager

Click OK


Step 4
  • Restart the computer
  • Download VSE Patch 11 . Unzip it and double click setup.exe
  • Load again msconfig (same as step 2.
  • Click the tab: General.
  • Mark: Normal Startup..
  • Click OK .
  • Restart the computer.

 

More info in McAfee's site


Windows 98

After Installing McAfee, Windows doesn't start up

Step 1
Microsoft Windows 98 Startup Menu
==================================
 1. Normal
   2. Logged (\BOOTLOG.TXT)
   3. Safe mode
   4. Step-by-step confirmation
   5. Command prompt only
   6. Safe mode command prompt only
   7. Previous version of MS-DOS
Enter a choice: 3

Start your computer in Safe-Mode:

  • Start up the computer and immediately press F8 on your keyboard.

  • Choose the safe mode option

Step 2

 

  • Double click: My Computer --> c drive icon --> huca --> tools

  • Double click on scanfix

    Note: scanfix can also be downloaded from our site.


Step 3
  • Click on ok.

  • Restart your computer.


Updates Problems

Error ffffffdf@3

Error ffffffdf@3

When updating McAfee Virus Scan Enterprise 8.0i manually, you receive the error message:

 

You will need to Re-Register the OLE32.DLL to Re-Populate the Registry according to the following the instructions:

Step

  • Press Start-->Run

Step

 

  • Type the following command:

    Regsvr32.exe %Windir%\System32\Ole32.dll


  • Click ok

Step

 

  • Click ok


Error 80080005@2

After Installation Computer Returns Common Updater Error:




Following are instructions for Windows 2000/XP and Windows 98:

Windows 2000/XP

After Installation Computer Returns Common Updater Error

Step

  • Go to Start-->Programs--> Network Associates --> VirusScan Console

Step

 

  • Go to The Help menu and choose Repair Installation...

Step

 

  • Mark the option: Restore all settings to installation defaults...

Step

  • Go to Start-->Programs--> Network Associates --> VirusScan Console

Step

 

  • Go to The Help menu and choose Repair Installation...

Step

 

  • Mark the option: Reinstall all program files...

  • Restart your computer and try again to update the definitions.

If your McAfee still can not update definitions file, follow our advanced instructions:


Windows 98

After Installation Computer Doesn't Update


Last updated: 27/07/2011